Frequently Asked Questions
Get back on the track with quick answers to your sim racing hardware queries.
What is the typical shipping time for high-end sim racing gear?
Orders for in-stock items are typically processed within 24 hours. Delivery within the EU usually takes 2-5 business days, while international shipping durations vary by destination and customs processing.
Are the steering wheels and wheelbases compatible across different brands?
While many professional-grade components use standard 70mm bolt patterns, compatibility varies by ecosystem. We recommend checking the specific product description or contacting our technical support for advice on adapters and QR systems.
What is your return policy for electronics and cockpits?
We offer a 14-day return period for all unused items in their original packaging. Please note that for electronic components, the factory seal must remain intact to qualify for a full refund due to software licensing and warranty registration.
Do you offer a warranty on direct drive motors and pedals?
Yes, all our electronics and hardware come with a minimum 2-year manufacturer warranty. Sim Race Webshop B.V. acts as your first point of contact for troubleshooting and RMA coordination.
Which payment methods are accepted at Sim Race Webshop B.V.?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, iDEAL, Bancontact, and Klarna for flexible financing options on premium racing rigs.
Can I upgrade my order after it has been placed?
If your order has not yet reached the fulfillment stage, we can assist with upgrades or additions. Please contact our support team via live chat or email as soon as possible with your order number.